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Tuesday, January 21, 2014

How to Fix DOCX Error Message

MS Word users often come across an error message or encounter a problem wherein their precious Word document becomes completely inaccessible. Both these situations are annoying, as you cannot access your Word document and cannot work on it. In such situations, the backup of your file works as a boon, but what should be the resolution for the people who do not have the backup of their file? Well, for such users, MS Office provides a utility named as ‘Open and Repair’.


By using this utility, you can repair your corrupt Word document and restore all the data stored in it. However, you need not panic even in such situations because for such cases, we are providing you some other remedies as well. Let us understand it all with a practical example:

A critical error message that MS Word 2007 and 2010 users encounter while trying to open their Word file is:

The file <document filename> cannot be opened because there are problems with the contents.

The error message is specific to .docx users of the above versions of Word. However, when you click on the ‘Details’ button, you will get the additional information:

“The name in the end tag of the element must match the element type in the start tag.”

Moreover, the popup screen also provides the information about the location to where the error is located in your Word XML file (this information contains the exact line and column). The main cause of this error message, which is described at the Microsoft’s website, is:

Cause: This problem is related to the Math tags only and occurs when a graphical object or text box is grounded to the same paragraph that has the equation itself. However, the error does not occur until the document is saved or re-edited and saved again.

Resolutions: A resolution for this error message can be ‘Open and Repair’ method of MS Office. Follow the below mentioned steps to use this method:

Open and Repair: Generally, this option works by it when Word encounters a corrupt document file. However, when the corruption is severe, then you have to follow the manual steps for using this tool, which are:
  • Start MS Word.
  • Go to the ‘Microsoft Office Button’ and click ‘Open’.
  • The ‘Open’ dialog box opens, and from there, select the file that you want to open.
  • However, do not click to select this file, but click the down arrow available at the side of ‘Open’ button, and then click ‘Open and Repair’.
Sometimes, this ‘Open and Repair’ function fails to resolve the above error message and repair your .docx file. For such situations, you can try out another simple and quick workaround and restart your normal working with this file. 

Follow the below mentioned steps to use this method:
  1. Log into your Windows Live or Hotmail account; however, if you do not have the one, then create a new account.
  2. Hover your mouse over the top menu on ‘Office’, and then click ‘Your Documents’ option.
  3. Your next step is to navigate to the ‘Add files’ option, select your corrupt .docx file from the location, and upload it to Office docs.
  4. After this, go to the ‘My Documents’ folder, and then click ‘Edit in Browser’.
  5. Your docx file opens in the browser. Note: The preferred browser for this method is Internet Explorer only, as it does not work on Mozilla or Chrome. Therefore, it is said to use Internet Explorer.

In the browser, you have an option of opening your document file in MS Word. However, before opening the document, you have to fix the problem related to it. Generally, a document with table of contents comes across such situations, especially when you try to save it and Word is unable to read the table of contents. Deleting the table of contents is the only way to remove the corruption. After deleting the table of contents, save the document, and then select the option ‘Open in Word’ on the browser to open this document in MS Word.

If everything works fine, then this process will launch the MS Word 2007 on your computer and you can see your document, but without the table of contents. However, you can easily rebuild another table of contents in your document and save it all over again. This fix generally works for all and reopens your MS Word file, which was completely inaccessible.

However, if this process too fails to do any needful, then use of professional Word recovery software is recommended. Reliable software for MS Word recovery repairs corrupt or inaccessible MS Word file that is damaged due to any reason and restores all its contents without modifying it.

You can opt for any of the above-mentioned resolutions, but going for a professional tool is always the best way to overcome data loss caused due to Word file corruption. However, if you have the backup of your files, then you need to opt for any of these resolutions, as you can easily restore your data from it.

Normally, all reliable professional tools of this category provide their demo versions as well. Therefore, you can opt for the demo first, and after understanding it with trail version, you can opt for the full version of the tool and perform the recovery of your docx file, which is unable to be recovered with other methods.
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